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Top 5 Trending Questions:

Last revised 4/21/15

1. Can I still apply for a 2015 Qualified Health Plan? Can I get coverage outside of Open Enrollment?

Outside of Open Enrollment, you can enroll in a Qualified Health Plan through Washington Healthplanfinder only if you have certain life events that qualify you for a Special Enrollment period. Some of these life events include getting married, having or adopting a baby, moving to a new address, or losing other health care coverage.

The following Washington Healthplanfinder customers may enroll in coverage year-round:

  • Those who qualify for or are renewing Washington Apple Health (Medicaid) coverage
  • American Indians/Alaska Natives who are enrolled members of a Federally-recognized Tribe or an Alaska Native Corporation
  • Those enrolling in the Small Business Health Options Program also known as Washington Healthplanfinder Business

The next Qualified Health Plan Open Enrollment is Nov. 1, 2015 to Jan. 31, 2016.

2. As an existing Qualified Health Plan customer, what life events should I report to Washington Healthplanfinder since they may change my eligibility for coverage?

If you have had a change to your household composition (such as a birth, adoption, or death) or you've had a change in income, you may be eligible to change your health plan. You'll need to sign in to your Healthplanfinder account and report the change so that we can redetermine your eligibility. You can submit a change at any time; however, eligibility for a special enrollment period requires an individual to report a change within 60 days of the event.

3. Can I make non-eligibility changes to my Washington Healthplanfinder account after I've enrolled in coverage?

Yes, you can. Here are some of the changes you should be able to make that will not affect your eligibility:

  • Update your account contact information: physical or mailing address, phone number, email address
  • Update the Broker or Navigator you are partnered with
  • Update your notification preference to email or USPS mail
  • Update the Health Insurance Premium Tax Credit amount applied to your monthly premium

4. I had coverage through a Washington Healthplanfinder Qualified Health Plan in 2014 . To file my federal taxes, I need information from my 1095-A Statement. How can I access my 1095-A?

If you were covered by a Qualified Health Plan in 2014 through Washington Healthplanfinder, you should have received an important tax return document called the 1095-A: Health Insurance Marketplace Statement.

You should have received the statement by mail in early February, even if you have signed up for electronic notifications from Washington Healthplanfinder. You can also get a digital copy of your 1095-A statement by signing in to your Washington Healthplanfinder online account and clicking "My 1095-A Tax Form" under Quick Links. You will be able to download a PDF and print the statement from this screen.

If you want to claim Premium Tax Credits (PTC) or if you took Advanced Premium Tax Credits (APTC), you will need to use the information on your 1095-A to complete the IRS Form 8962: Premium Tax Credit. You must file an income tax return and attach Form 8962. You will need to file your federal taxes using the IRS Form 1040, Form 1040A, or Form 1040NR. You cannot file with Form 1040 EZ.

If you have more questions about this process, please contact a tax professional, broker, your local library, or the IRS. More information can also be found at

5. What if I forgot my Washington Healthplanfinder password or username?

To get your password, click on “Forgot your password?” from the Washington Healthplanfinder homepage in the Sign In box. You will be prompted to enter your username and answer one of the security questions that you established when you set up your account. After correctly answering the question, Washington Healthplanfinder will allow you access to your account.

To get your username, click on “Forgot your username?” from the Washington Healthplanfinder homepage in the Sign In box. Washington Healthplanfinder will send you an email with your username so that you can log back into your account.

If you tried to reset your username or password yourself and still need help, contact Washington Healthplanfinder Customer Support at 1-855-923-4633, Monday – Friday 7:30 a.m. to 8 p.m.


Additional Resources

For additional Washington Healthplanfinder FAQs, click here.

If you are having difficulty enrolling in health coverage through Washington Healthplanfinder, you may:

  • Check out the Contact Us page.
  • Call our toll-free Customer Support Center at 1-855-923-4633, Monday-Friday 7:30 a.m. - 8 p.m.
  • Contact a Navigator/In-Person Assister or insurance broker who can help you fill out a paper application. You can view our community organizations by clicking here.