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Top 7 Trending Questions:

Last revised 2/27/15

1. I received an email from Washington Healthplanfinder listing an incorrect premium payment that was automatically withdrawn from my bank account on February 23. What happened? When can I expect a reversal of the incorrect withdrawal amount? What should I do if I've been charged an overdraft fee? 

We are aware that some customers who set up automatic payment had an incorrect amount withdrawn from their bank account on Feb. 23 for their March 1 premium payment. We sincerely apologize for the inconvenience of this error and view it as an unacceptable customer experience.

As of Feb. 27, all affected customers have received a credit from Washington Healthplanfinder to their bank account in the amount of the incorrect withdrawal. Customers will also be contacted by mail and email with a final confirmation that their credit has been issued.

Any overdraft fees caused by this error that are not waived by banks will be reimbursed by Washington Healthplanfinder. The credit confirmation letter should be used by customers as proof of the incorrect withdrawal and credit if their bank has not waived overdraft fees as a result of our error. Additionally, Washington Healthplanfinder will follow up with customers by phone during the week of March 2 who show on our financial report to have been charged a fee for insufficient funds.

Customers who still have automatic payments turned on through their Washington Healthplanfinder account do not need to do anything additional to secure March 1 health insurance coverage - The correct payment for your premium will be withdrawn within 7 days. If you have disabled automatic payments since Monday, Feb. 23, please go to www.wahealthplanfinder.org to make your payment for your March 1 coverage online after you have confirmed your credit from Washington Healthplanfinder due to this error. 

Thank you for your patience as we work to resolve this error. 

2. What do I need to do if I did not meet the February 15 deadline to apply for a 2015 Qualified Health Plan?

Washington Healthplanfinder is offering a Spring Special Enrollment Period to new and renewing customers who misunderstood the penalties for not having insurance, as well as those who experienced barriers to enrollment and renewal due to system delays, technical defects in Healthplanfinder, and unclear instructions regarding the necessary steps for 2015 enrollment.

The Spring 2015 Special Enrollment Period starts February 17 and will end on April 17, 2015. The deadline to apply for coverage during this Spring Period is 4:59 p.m. on April 17. Consumers must select and pay for their Qualified Health Plan by 11:59 p.m. on April 17 to secure their 2015 coverage.

Please visit www.wahealthplanfinder.org and complete an application for free or low-cost health coverage. If you are eligible for Qualified Health Plan coverage, you will get a screen that tells you that Qualified Health Plan Open Enrollment is closed. Click "See if you Qualify" and if none of the special conditions apply to you, select "yes" to you "have had another recent change.

After completing these steps, contact Washington Healthplanfinder Customer Support at 1-855-923-4633 Monday – Friday 7:30 a.m. to 8 p.m. and let a representative know that you would like to enroll in coverage between Feb. 17 and April 17. You must make your request for Spring 2015 Special Enrollment by 4:59 p.m. on April 17 for coverage effective May 1, 2015.

Please note, avoiding the tax penalty requires consumers to not have a gap in coverage greater than three months. If you don't want to pay the penalty for not having health insurance during 2015, you will need to apply and pay for coverage before 4:59 p.m. on March 23 for coverage effective April 1.

3. I had coverage through a Washington Healthplanfinder Qualified Health Plan in 2014 . When will I receive my 1095-A Statement so I can use the information to file my federal taxes?

If you were covered by a Qualified Health Plan in 2014 through Washington Healthplanfinder, you will receive an important tax return document called the 1095-A: Health Insurance Marketplace Statement.

Most customers can expect to receive their 1095-A the first week of February from Washington Healthplanfinder.You will get the statement by mail, even if you have signed up for electronic notifications from Washington Healthplanfinder. You will also be able to get a digital copy of your 1095-A statement by signing in to your Washington Healthplanfinder online account and clicking "My 1095-A Tax Form" under Quick Links. You will be able to download a PDF and print the statement from this screen.

If you want to claim Premium Tax Credits (PTC) or if you took Advanced Premium Tax Credits (APTC), you will need to use the information on your 1095-A to complete the IRS Form 8962: Premium Tax Credit. You must file an income tax return and attach Form 8962. You will need to file your federal taxes using the IRS Form 1040, Form 1040A, or Form 1040NR. You cannot file with Form 1040 EZ.

If you have more questions about this process, please contact a tax professional, broker, your local library, or the IRS. More information can also be found at www.wahbexchange.org/1095A

4. I experienced a technical issue, delay, or other problem with my Healthplanfinder application before Dec. 23. What can I do to get new or renewed coverage starting Jan. 1, 2015?

Customers who received incorrect eligibility determinations and experienced barriers to renewal, payment problems, and other issues preventing them from finalizing payment by 4:59 p.m. on Dec. 23 may still be eligible to receive Jan. 1, 2015 coverage. This includes but is not limited to customers who received delayed notice of the renewal process, or did not know that they needed to take action to renew coverage, as well as customers whose decision to apply was affected by recent clarification that past premium balances do not need to be paid before receiving 2015 coverage. 

Customers who made an effort to receive health coverage through wahealthplanfinder.org before 4:59 p.m. on Dec. 23, 2014 will receive notifications outlining any important steps to bypass or fix errors affecting their application.

If you would like to request Jan. 1 coverage, please call Washington Healthplanfinder Customer Support at 1-855-923-4633 Monday – Friday 7:30 a.m. to 8 p.m. You must make your request by 4:59 p.m. on February 23, 2015.

Customers should also be aware of the following important information when seeking services immediately in the New Year:

  • There may be a delay between when a customer completes their enrollment in Healthplanfinder and when they are shown as fully enrolled with their newly selected health plan.
  • Although coverage is effective on Jan. 1 for those who are eligible for retroactive Jan. 1 coverage, customers may not receive health plan ID cards or other plan information until later. This may impact customers seeking medical or prescription services before their ID cards arrive.
  • Customers may be required to pay the full cost of treatment or prescription medications they receive if the provider cannot verify coverage. However, they will be entitled to reimbursement for covered services from covered providers in their health plan once their application is complete.
  • Customers may contact their health plan with any questions about how to use their benefits before they receive their ID card.

5. What if I forgot my Washington Healthplanfinder password or username?

To get your password, click on “Forgot your password?” from the Washington Healthplanfinder homepage in the Sign In box. You will be prompted to enter your username and answer one of the security questions that you established when you set up your account. After correctly answering the question, Washington Healthplanfinder will allow you access to your account.

To get your username, click on “Forgot your username?” from the Washington Healthplanfinder homepage in the Sign In box. Washington Healthplanfinder will send you an email with your username so that you can log back into your account.

If you tried to reset your username or password yourself and still need help, contact Washington Healthplanfinder Customer Support at 1-855-923-4633.

6. I was covered by a Washington Healthplanfinder Qualified Health Plan in 2014. What do I need to do to renew my coverage for 2015?

Sign in to your Washington Healthplanfinder account and select “View Anticipated Eligibility Results” or "Update my Application and Renew Coverage." Follow on-screen instructions and prompts.

7. My health insurance premium tax credit is less this year than it was last year. Why?

The amount of tax credit you are eligible for is based on the most recent information you provided in your Washington Healthplanfinder application. Your tax credit amount is based on your family size and income as well as the rate for the second lowest cost Silver plan in the area you live in. You pay the difference between the advanced amount of tax credit you elect and the monthly premium of the health plan you choose. If you are eligible for autorenewal (to continue the same coverage you had in 2014 in 2015), you could save money by shopping and checking out the new options available through Washington Healthplanfinder.


Additional Resources

For additional Washington Healthplanfinder FAQs, click here.

 
If you are having difficulty enrolling in health coverage through Washington Healthplanfinder, you may:
  • Check out the Contact Us page.
  • Call our toll-free Customer Support Center at 1-855-923-4633, Monday-Friday 7:30 a.m. - 8 p.m.
  • Contact a Navigator/In-Person Assister or insurance broker who can help you fill out a paper application. You can view our community organizations by clicking here.