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Contact Us

The toll-free Customer Support Center is open Monday through Friday from 7:30 a.m. to 8 p.m. You may also email customersupport@wahbexchange.org to contact a Customer Support Representative.

If you have already contacted the Exchange regarding an issue with your application, please be aware that it may take time to review your issue.

To file a Washington Healthplanfinder consumer complaint, click here.

Apoyo al Cliente

El número gratuito del Centro de Apoyo al Cliente está abierto de lunes a viernes de las 7:30 a.m. hasta las 8:00 p.m. y puede ser alcanzado en 1-855-923-4633. Usted también puede enviar un correo electrónico a customersupport@wahbexchange.org para ponerse en contacto con un Representante de Apoyo al Cliente. Representantes de Apoyo al Cliente hablan español y  están disponibles para asistirle.

Si usted se ha puesto en contacto ya con el Intercambio de un asunto de su aplicación, por favor ser consciente que esto puede llevar tiempo para revisar su asunto.

Regrese a www.wahealthplanfinder.org

This chart is updated regularly to provide resources for customer trends. (Last updated Oct. 15, 2014)

If Your Question Involves:Contact:
Help with Application 1-855-923-4633 or customersupport@wahbexchange.org or get in-person help
Special Enrollment Period 1-855-923-4633 or customersupport@wahbexchange.org or get in-person help
Coverage Renewal Process 1-855-923-4633 or customersupport@wahbexchange.org or get in-person help
Coverage Terminated 1-855-923-4633 or customersupport@wahbexchange.org
First-time and Recurring Payment Setup 1-855-923-4633 or customersupport@wahbexchange.org
Payment Deadlines and Invoice Issues 1-855-923-4633 or customersupport@wahbexchange.org
Account Login Issue 1-855-923-4633 or customersupport@wahbexchange.org
Washington Healthplanfinder Business Account Login Issue 1-855-256-9598
Documentation Verification 1-855-923-4633 or customersupport@wahbexchange.org
Washington Apple Health (Medicaid) Eligibility HCA: 1-855-623-9357 or email
Washington Apple Health (Medicaid) Coverage, Claims & Billing HCA: 1-800-562-3022 or email or find local help
Insurance Card, Covered Health Services, Providers or Insurance Costs Qualified Health Plan Customer Support:
  • Bridgespan 1-855-857-9944
  • Community Health Plan of Washington 1-800-440-1561
  • Coordinated Care 1-877-687-1197
  • Delta Dental 1-800-526-8323
  • Dental Health Services 1-800-637-6453
  • Group Health 1-888-901-4636
  • Kaiser Permanente 1-800-813-2000
  • LifeWise 1-800-592-6804
  • Molina 1-888-858-3492
  • Premera Blue Cross 1-800-722-1471
File an Exchange Appeal 1-855-859-2512 or appeals@wahbexchange.org
Problems with an Insurance Company OIC: 1-800-562-6900 or file a complaint online
Medicare Issue OIC: 1-800-562-6900

 

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Additional Customer Resources

  • Click here for a paper application. Mail signed and completed paper applications to:

Washington Health Benefit Exchange
PO BOX 946
Olympia, WA 98507

 

Not a Washington Healthplanfinder customer? Click here.

Directions to and parking information for Corporate HeadquartersNo direct services are provided at this location.

Report a broken link or incorrect information on wahbexchange.org. This is not a Washington Healthplanfinder customer support resource.