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Washington Healthplanfinder Status Center

April 18, 2014

Washington Healthplanfinder is online.

3:30 p.m.

Intermittent outages and slowness in Washington Healthplanfinder have been reported by users. These issues are currently being investigated. Further updates will be posted here as they become available.

 

Planned System Maintenance

Visitors to wahealthplanfinder.org will see that Healthplanfinder is closed during the following times this weekend:

  • Friday, April 18 at 10 p.m. to Saturday, April 19 at 2 a.m. due to federal data services maintenance
  • Saturday, April 19 at 8 p.m. to Sunday, April 20 at 5 a.m. due to federal data services maintenance
  • Sunday, April 20 at 8:30 p.m. to Monday, April 21 at 4 a.m. due to federal data services and DSHS eligibility services maintenance

 

If you are having difficulty enrolling in health coverage through Washington Healthplanfinder, you may:

  • Check out the Healthplanfinder Quick Tips page.
  • Call our toll-free Customer Support Center at 1-855-923-4633, Monday-Friday 7:30 a.m. - 8 p.m.
  • Contact a Navigator/In-Person Assister or insurance broker who can help you fill out a paper application. You can view our community organizations by clicking here.

*As a reminder, effective October 1, 2013, children, pregnant women and family Medicaid applications are processed through Washington Healthplanfinder.  If you are unable to complete an application through Washington Healthplanfinder, you can access a paper application through the Health Care Authority website or return to www.wahealthplanfinder.org when the system is available. 

 


Customer Notices

April 8, 2014

Important Guidance for Customers Unable to Complete an Application by March 31

With the deadline to enroll in a Qualified Health Plan through wahealthplanfinder.org now passed, Washington Healthplanfinderis reaching out to residents who couldn’t complete their application by March 31 with important guidance to qualify for a special enrollment. Washingtonians who were prevented from submitting their application by the deadline should complete these steps as soon as possible to qualify for coverage that begins May 1, 2014.

As a reminder, those who qualify for Washington Apple Health (Medicaid) may enroll at any point during the year, as well as American Indians/Alaskan Natives who are enrolled members of a federally recognized Tribe or an Alaska Native Corporation.

The Exchange has already reviewed several groups of applications in the system based on application activity and will open a special enrollment period for individuals who have encountered technical problems on or before March 31. Individuals who have been approved for a special enrollment period will receive notification from the Exchange within the next week. 

Washington Healthplanfinder offers this important information about the special enrollment process:

  • If Customers Started an Application by March 31: If customers were unable to finalize their application by March 31, the Exchange will contact them with instructions to complete their application after the deadline.
  • If Customers Couldn’t Start an Application by March 31: If residents couldn’t start an application by March 31, they will need to fill out an online Request for Enrollment Form located here: https://petition.wahealthplanfinder.org/. They may start an application so that they can provide an application ID number to complete the form. They may also contact the toll-free Customer Support Center, a Navigator or a Broker to assist them with their application and the online form. Staff will review cases in the order that they are received.
  • Include an Application ID: Customers must provide an application ID number to complete this form. This number can be located via the user’s Account Dashboard under the Primary Applicant Information Screen in the upper right-hand corner. If customers need help locating this number, they may contact the toll-free Customer Support Center at 1-855-923-4633.
  • Cases Will Be Reviewed: Staff will review cases in the order they are received. Please note that it may take two to three weeks on average to review these requests and verify eligibility for a special enrollment period.
  • Select a Plan and Complete Payment: Residents who are granted a special enrollment must take the necessary steps of selecting and submitting payment for a Qualified Health Plan to complete the enrollment process.


March 31, 2014

Washington Healthplanfinder Update Regarding March 31 Deadline

Today, Richard Onizuka, CEO for the Washington Health Benefit Exchange, issued the following statement:

“We recently issued a statement that clarified we are not extending the March 31 deadline for Washington State residents seeking coverage through our state-based insurance marketplace, Washington Healthplanfinder. However, we noted that those who were unable to complete their enrollment would have their applications considered on a case-by-case basis.

Given the overwhelming interest and volume we have seen both online and at the toll-free Customer Support Center today, we will work with those who were unable to complete and pay for their coverage prior to the deadline, were unable to reach the toll-free Customer Support Center or experienced other technological barriers to completing enrollment. While the Exchange will contact affected customers directly who experienced system errors, customers should call 1-855-923-4633 or email customersupport@wahbexchange.org to report their situation.


As a reminder, those who qualify for Washington Apple Health (Medicaid) may enroll at any point during the year, as well as American Indians/Alaskan Natives and Indians eligible for services through an Indian health care provider.

Customers who are able should complete the entire application process and submit payment by 11:59 pm on March 31 to qualify for coverage beginning May 1. Otherwise, customers may enroll during the next open enrollment period of Nov. 15, 2014 to Feb. 15, 2015 for coverage that takes effect in 2015.”

 

March 25, 2014

Customers must enroll and submit payment by 11:59 p.m. on March 31 for coverage effective May 1, 2014. Washington Healthplanfinder offers these last-minute tips to get enrolled:

  • Get Help This Week: Residents can call the toll-free Customer Support Center at 1-855-923-4633 or find in-person help through a Navigator or Broker via the Customer Support link on the homepage. Enrollment events are happening across the State this week. Find one here: http://wahbexchange.org/get-involved/community-events/.
  • Don’t Wait Until The Very Last Minute: Washingtonians should enroll in health coverage as soon as possible if they have not yet taken action. Customers should anticipate longer than average wait times at the Customer Support Center or limited availability with Navigators and Insurance Brokers.
  • Be Aware of Site Down Times: The Exchange and its dependent state and federal partners perform regular maintenance to better serve our customers. Maintenance schedules are posted here: http://wahbexchange.org/news-resources/healthplanfinder-status-updates/
  • If You’re Still Stuck, Help is There: If the Exchange is aware of an issue with your application, do not contact the Customer Support Center. The Exchange will distribute notifications explaining that residents may be eligible to have their applications finalized after March 31 if they are prevented from enrolling due to a Washington Healthplanfinder system error.

Additional Frequently Asked Questions about March to Coverage are available here.  

 

March 11, 2014

March to Coverage!

The March 31 deadline for health coverage enrollment in Qualified Health Plans is quickly approaching. Customers may enroll by 5 p.m. on March 23 for coverage effective April 1, 2014 or by 11:59 p.m. on March 31 for coverage effective May 1, 2014.

Helpful tips and guidelines to secure coverage:

  • Don't Wait Until the Last Minute: Washingtonians should enroll in health coverage as soon as possible if they have not yet taken action. The deadline for completing an application and submitting payment for a private health plan is March 31 at 11:59 p.m. Apple Health (Medicaid) enrollment continues throughout the year, as well as enrollment for American Indians and Alaska Natives. Customers should anticipate longer than average wait times at the Customer Support Center or limited availability with Navigators and Insurance Brokers.
  • Enroll Online: Washington Healthplanfinder was designed to lead consumers through the entire application process online at www.wahealthplanfinder.org. Utilizing the online application is the fastest way to receive an eligibility determination for free or low-cost coverage.
  • Find Help if You Need It: Customers are strongly encouraged to enroll online at www.wahealthplanfinder.org, but those needing assistance to complete their application should contact the Customer Support Center at 1-855-923-4633 as soon as possible. Navigators or Brokers may provide local, in-person help and can be located using the Customer Support link at www.wahealthplanfinder.org. Application tips are also available at Healthplanfinder Quick Tips
  • Find an Enrollment Event: The Exchange has a list of events across the state that are taking place in the month of March. Find them here: Upcoming Meetings & Events

Under the Affordable Care Act, residents are required to enroll in health coverage by March 31 or face a penalty. For more information about the requirement and exemptions, please visit the IRS website: http://www.irs.gov/uac/Questions-and-Answers-on-the-Individual-Shared-Responsibility-Provision

Additional Frequently Asked Questions about March to Coverage are available here.  


March 4, 2014

The technical issue of missing electronic payment options experienced by some customers on Monday, March 3 has been resolved. The resolution means customers making a payment on wahealthplafinder.org are provided the full list of electronic payment options including credit card (MasterCard, Discover or Visa), debit cards or e-check. 

More information is available at our Notice of Recent Maintenance page. 

We appreciate your patience as we worked to resolve this issue.


Dec. 20, 2013

Guidance for Consumers Seeking Jan. 1, 2014 Coverage

  • Press Release - Jan. 1 retroactive enrollment option
  • Press Release - Dec. 23 enrollment deadline
  • FAQs - Jan. 1, 2014 retroactive coverage option
  • FAQs - Jan. 1, 2014 retroactive coverage follow-up


Nov. 12, 2013

Washington Healthplanfinder Tax Credit Calculations 

 

 

 

Intermittent outages and slowness in Washington Healthplanfinder have been reported by users. These issues are currently being investigated. Further updates will be posted here as they become available.