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Certified Assisters

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Certified assisters can access the Exchange Certified Assisters Program pages here.


Navigators provide unbiased information, at no cost, to help customers decide which health insurance option is best for them. Under the Affordable Care Act, navigators cannot recommend a specific plan to consumers.

Contact information for network organizations with certified navigators is available here.

Washington Healthplanfinder navigators are trained and certified by the Washington Health Benefit Exchange to:

  • Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
  • Support customers with cultural, linguistic, disability or other special needs.
  • Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums.

Certified Application Counselor

Certified application counselors are similar to navigators and are located mostly in hospitals and clinics. They provide assistance to hospital patients who do not have insurance.

If your hospital is interested in having a certified application counselor, please contact the Exchange at

HCA Community Partners can access training information here.